According to an article on TCPAWorld, a new CIPA case, Turner v. Nuance Communications, Inc., has highlighted significant issues regarding consent in the use of AI voice print technology. Nuance Communications, which provides AI SaaS products for customer authentication, failed to prove sufficient evidence of customer consent for recording and analyzing voice prints. The court found that documentation presented by Nuance did not match what the plaintiff allegedly agreed to, and there were factual disputes over the sufficiency of the notices. The court’s decision emphasized the importance of clear consent, stating that AI tools are not merely passive recorders but have the capability to use data independently. The motion to dismiss by Nuance was denied, reinforcing the need for explicit consent in such cases.