Source: Il Sole 24 Ore

Il Sole 24 Ore reports on the EU’s implementation of a new directive expanding product liability rules to include defective digital products. The directive, which came into force in December 2024, addresses gaps in consumer protection as more products integrate digital components or operate purely as digital services.

Under the directive, manufacturers and developers of digital goods are held accountable for damages caused by defects in their products. This includes software, apps, and smart devices, as well as emerging technologies like AI systems. Consumers can now seek compensation for issues ranging from data breaches to physical harm caused by malfunctioning digital products.

The directive also imposes stricter requirements on businesses to ensure transparency, safety, and quality control throughout the product lifecycle. By aligning liability rules with the realities of digital markets, the EU aims to strengthen consumer trust and promote accountability among digital product providers.

Legal experts note that this directive could influence global standards, particularly as digital and AI technologies become more integrated into daily life. Companies operating in the EU must now adapt their compliance strategies to meet the directive's stringent requirements.