Source: FCW

The FCW article reviews the U.S. Department of Health and Human Services (HHS) 2024 AI Use Case Inventory, highlighting the agency's growing reliance on AI-powered internal chatbots to streamline operations. These chatbots are designed to handle routine tasks, such as responding to employee inquiries, managing schedules, and providing quick access to information, freeing up staff to focus on higher-value activities.

The report underscores the potential for AI to improve efficiency and reduce costs within government agencies. It also identifies challenges, including data security, integration with legacy systems, and the need for user training. As HHS continues to expand its AI capabilities, the adoption of chatbots reflects a broader trend of modernizing public services through innovative technologies.