Source: Italia Oggi

A report in Italia Oggi highlights the transformative impact of artificial intelligence on the Italian banking sector, predicting that automation and AI tools could result in the retirement of up to 200,000 employees over the next decade. The adoption of AI technologies aims to optimize operations, reduce costs, and enhance customer service through chatbots, predictive analytics, and automated financial services.

While banks see AI as a pathway to increased efficiency, the report warns of significant social consequences, particularly in terms of job displacement. Many roles traditionally handled by human employees, such as customer service and loan processing, are increasingly being automated.

Policymakers and labor unions are urging for strategies to mitigate the impact on workers, including retraining programs and efforts to create new roles within the evolving industry. The article also explores broader concerns about the balance between technological advancement and employment security in Italy’s finance sector.