According to an article on Delano.lu, banks in Luxembourg are increasingly using AI to enhance their operations, as discussed at the Nexus2050 technology conference. Experts from BGL BNP Paribas, Spuerkeess, and Pictet highlighted the transformative role of AI in customer service, fraud detection, and internal operations. BGL BNP Paribas’s AI tools have significantly reduced false fraud alerts by 75% and improved detection rates. Spuerkeess has utilized AI since 2016, enabling personalized product recommendations and speeding up loan processes. Pictet's internal GenAI-ChatGPT tool, implemented in collaboration with a fintech startup, is designed to improve productivity across various departments. The discussion emphasized the importance of carefully selecting AI use cases, proper training of staff, and effective collaboration between business and AI experts. Despite initial challenges in AI adoption, the benefits include increased efficiency and productivity, showcasing AI’s potential in revolutionizing banking operations.