According to an article from Mondaq, companies utilizing AI chatbots may face liability issues if these bots provide incorrect information. An incident involving Meta’s AI chatbot giving out a scam number highlights the potential risks. A Canadian user, Dave Gaudreau, was misled by Meta’s chatbot, leading him to contact scammers. This incident led to a financial loss and extensive preventive measures by Gaudreau. A similar case in British Columbia saw a tribunal ruling that companies have a duty to ensure the accuracy of chatbot information, suggesting that companies could be held liable for chatbot errors.

The article underscores the necessity for robust safeguards and immediate rectification processes to mitigate the risks associated with erroneous chatbot responses. As the use of AI chatbots grows, companies must recognize the potential for significant liability if their bots disseminate false or misleading information.