According to StateTech Magazine, intelligent document processing (IDP) is emerging as a favored AI application among state and local government agencies. Despite general apprehension towards AI, due to concerns about policy, job displacement, and errors, IDP stands out for its immediate value and inherent safeguards.

Unlike other AI solutions, IDP integrates seamlessly into existing workflows, allowing agencies to manage physical documents like tax forms and marriage certificates more efficiently. The process is supported by human review mechanisms triggered by confidence scores, ensuring accuracy and maintaining a human element in critical processes.

IDP's ability to demonstrate ROI through measurable document processing metrics makes it attractive to budget-conscious agencies. It shifts clerical staff from manual tasks to higher-value activities, enhancing job satisfaction while improving process efficiency.

Simple applications like optical character recognition and invoice processing have already proven effective, while more advanced use cases, such as multilingual report translation and chatbot integration, are on the rise. This cautious yet strategic adoption of IDP is helping agencies build trust in AI, facilitating a smoother transition to more complex AI applications over time.